Question: I tried testing a Smart Reply from my own account, and I never received it; why is that?
Answer: Smart Replies can NOT be triggered by the same Instagram account that created it. Therefore, if you want to test your Smart Reply, you will need a second Instagram account, or you will need to ask a friend to test it for you.
Question: Why is Smart Reply connecting the wrong Instagram account?
Answer: Your internet browser automatically logs into the last Instagram account that you used on this browser. To sign into a different Instagram account, use an Incognito window in Chrome or a private browsing window in Safari. This will allow you to sign into any Instagram account to connect to Smart Reply.
If you have any other questions, please contact our creator support team
by emailing [email protected]!