1. Click on "Add new Story & DM Smart Reply" 2. Type the trigger word you want to use 3. Select the product you want to send in the Smart Reply automation 4. Customize the message to send 5. Click on Save 6. Your Smart Reply for DMs and Story Replies is live! Related ArticlesSmart Reply FAQHow to use External links for Smart ReplyHow to connect Instagram account to Smart ReplyHow to Create a Smart Reply for posts