Why www. Doesn’t Work on My Custom Domain

If you've set up a custom domain for your website through another domain provider and find that www.yourdomain.com isn’t working, there’s a common issue that could be causing this problem.

Make sure that the records you add to your domain are the ones below! Specifically, the CNAME record automatically handles "www.", so in order for it to work, it must be correct!

RECORDS TO ADD

A record / Host name: * / Value: 34.49.161.242

A record / Host name: @ / Value: 34.49.161.242

CNAME record / Host name: _acme-challenge / Value: This will be a unique value to you, used to authorize and confirm you own the domain.

* if the Value for the CNAME is producing an error, try taking off the "." at the end of "goog"

+ For more general information on setting up your Custom Domain, please visit our help article HERE (under "There are two ways to set up your external domain/subdomain to your Beacons page" ) or by visiting Setting up your Custom Domain.

1. Will my website be secured?

   1. Yes! We setup and provide HTTPS automatically for your domain so that your visitors will always know that their privacy is protected with the lock icon 🔒 in the address bar. Advanced users: We provide the SSL certificate so if you already provide your own and run into errors, you should use the one that we issue.

2. Should I use a domain or a subdomain?

   1. If you own mywebsite.com and don't have anything there yet, like your blog or shop, then we suggest using your domain! On the other hand, if mywebsite.com already points to something like your Wordpress, Blogger, or Shopify, then we suggest using a subdomain like bio.mywebsite.com or links.website.com so that you can use both websites at the same time.

If you have any questions, please contact support at support@beacons.ai!