1. Make sure you authorized us for all of the permissions we have requested
We need all of the permissions to access your Instagram accounts and find the relevant creators who you have worked with in the past. When you see a popup like the one below, give Beacons access to the Instagram account and Facebook page associated with the Instagram account.
2. Double check that the current Facebook account has an Instagram account associated with it, the Instagram account is a business account, and that the Instagram accounts is linked with a Facebook page.
a. To check that your account is a business account, in Instagram go to Settings->Account and scroll to the bottom. You should see options to switch to Personal Account and Creator account, which means that you are a business account. https://help.instagram.com/502981923235522
b. To check that your Instagram is linked with a Facebook account, in Instagram go to Settings->Account->Linked Accounts and check that your Facebook account is linked.
c. To check that your Instagram account is linked with a Facebook page, follow the instructions above in part b. and get to your Linked Accounts via Settings->Account->Linked Accounts->Facebook. You should see a page name in the "Share to" line, like in the screenshot below.
3. Check that you have disabled your adblockers, as it may interfere with Facebook and Instagram. Check for them in the top-right of your browser.
If you have any other questions, please contact our creator support
team by emailing [email protected]!