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Send a New Welcome Automation Email to Old Subscribers
Send a New Welcome Automation Email to Old Subscribers
Updated over 3 months ago

Did you just create a new welcome automation email that you want to send to old subscribers? Currently, the only way to send that email is through a trigger event like an email signup or store download. However, there is a workaround involving and 1.) Automation-to-Broadcast Duplication and 2.) Audience Groups. Let's get into it:

Duplicate Automation to Broadcast

  1. Click to view or edit your automation.

  2. In the sequence overview, click the 3 dot pulldown menu at the top right of an email.

  3. Click "Use As Broadcast."

  4. Go to your Broadcasts tab. You should see a draft of the welcome automation as a broadcast draft there.



At this point, if you only have a handful of emails/subscribers who you want to send the welcome to, it might be easier to just set up the broadcast as normally, and under the "Recipients" step, remove any groups, and manually enter the emails/subscribers you want to send the welcome broadcast to:


​However, if you have a large list of old subscribers you want to send to, it might make more sense to create a group in audience manager:


Create Group in Audience Manager

  1. Click the "Groups" tab.

  2. Create "New Group" and title it, save it.

  3. Go back to the "Members" tab of Audience Manager.

  4. Sort the members by Date Added, starting with oldest first (click into the "Added On")

  5. Click select subscribers on the left of the rows to add to the group made above.

💡Pro tip 1: You can also filter for subscribers who were added before or after a certain date.
💡Pro Tip 2 : You can bulk select by pressing the Shift button while clicking between first and last selection.


If you have any other questions, please contact our creator support team
by emailing [email protected]!

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