At Beacons, we prioritize the quality and effectiveness of your email marketing campaigns. To maintain the highest standards of deliverability and compliance, we review each account to ensure that it aligns with our Terms of Usage. This review process is crucial for maintaining the integrity of our platform and ensuring that all emails sent through Beacons are permission-based and adhere to industry best practices.
Why Is My Account Being Reviewed?
When you import contacts into your audience or send an email for the first time, there might be a slight delay before you can start sending emails. This review process helps us ensure that all accounts meet our standards for bulk email delivery, which helps keep the Beacons ecosystem healthy and effective.
If our review team needs more information or if there are any concerns regarding your account, you will be notified through email, your account dashboard, and your account status page.
What to Expect During the Review
Possible Delays: There may be a short delay in sending emails while we review your account. This is a normal part of the process and is essential for ensuring compliance with our terms and industry standards.
Notification: If our team needs further details or clarification, you will receive notifications via email and updates on your account dashboard and status page.
How Long Does the Review Take?
The duration of the review process can vary based on several factors, including the size of your audience and the time required to verify domain information. While we aim to complete reviews as quickly as possible, the process can take some time depending on these variables.
Our support team operates Monday through Friday, from 9 am to 5 pm PST. Please keep this timeframe in mind when awaiting updates on your review status. We will reach out to you as soon as we have more information or if we need additional details.
Once your account is approved, any pending emails will automatically be sent.
If you have any questions or concerns during the review process, feel free to contact our [email protected] for assistance.
Thank you for your patience and for being a part of the Beacons community!