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Beacons Email Marketing: Community Guidelines Terms of Usage
Beacons Email Marketing: Community Guidelines Terms of Usage
Updated over 3 months ago

Our Email Marketing Community Guidelines outlines the obligations you must adhere to when utilizing our email services. This policy applies to you, your organization, end users, and customers. It ensures that all emails sent through Beacons.ai are safe, wanted, and compliant with legal standards.

Prohibited Content

Please don’t use Beacons.ai to distribute anything offensive, to promote anything illegal, or to harass anyone. You may not use Beacons.ai to create, send, display, advertise, or sell (as applicable):

  • Illegal goods or services

  • Emails that violate the CAN-SPAM Act in the U.S. or other anti-spam laws

  • Pornography/sexual content

  • Campaigns promoting or supporting terrorism or violent extremism

  • Counterfeit products or products that infringe the intellectual property rights of others, including trademark, copyright, design, or patent rights

  • Products claiming to prevent, treat, or cure diseases that are not approved or authorized for emergency use by regulatory or public health agencies, such as the FDA in the U.S.

Some industries have higher-than-average abuse complaints, which can jeopardize deliverability. In order to maintain the reliability of our platform, we may not allow businesses that offer these types of services, products, or content:

  • Escort services, mail-order bride/spouse finders, international marriage brokers, and other similar sites and services

  • Hookup, swinger, or sexual encounter sites or services

  • Adult content

  • Pharmaceutical products

  • Cannabis services or products

  • Work-at-home scams, make money online schemes, and lead generation opportunities

  • Gambling services or products

  • Multi-level marketing

  • Credit repair and get-out-of-debt opportunities

  • List brokers or list rental services

  • Selling “Likes” or followers for a social media platform

  • Cryptocurrencies, virtual currencies, and any digital assets related to an Initial Coin Offering

There may be additional industries, products, and content that we do not allow for select features and functionalities.

Content Subject to Additional Scrutiny

We’ve also found that certain types of content may cause higher-than-average abuse rates. For that reason, we may closely review accounts that offer the following services, products, or content:

  • Online trading, day trading tips, and stock market related content

  • Daily horoscope reports

  • Mortgages and loans

  • Nutritional, herbal, and vitamin supplements

  • Adult entertainment/novelty items

  • Online dating services and applications (dating sites or services with a sexual emphasis or sexually explicit content – including images depicting nudity – are not permitted)

  • Real estate

  • Services that support programmatically sending mail on behalf of third parties without creating or reviewing the content

  • Products in demand due to COVID-19 and regulated by applicable law

If we identify abuse at our sole discretion, we may suspend, throttle, or disable the account or access to the Service.

Prohibited Actions

We work hard to maintain the positive reputation of our platform, but we count on our Members to pitch in too. You may not:

  • Send Spam. Spam can be in the form of bulk emails or one-to-one commercial emails.

  • You must be able to point to an opt-in form or show other evidence of consent for any commercial or marketing email you send.

  • Include in your Campaigns, Websites, Ads, or account or sell in your Store any material that wasn’t created by you, provided for you to use, or that would violate anyone’s rights. That includes text, photos, graphics, and other content.

  • Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information on Beacons.ai or in any Campaigns created, managed, or sent using our Service.

  • Send marketing emails that do not contain a Beacons.ai unsubscribe mechanism or send emails that use an external unsubscribe process.

  • Set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.

  • Import or incorporate any of the following information into any account, audience, emails, or otherwise upload to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information regulated by applicable law.

  • Send campaigns that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.

  • Upload or send email campaigns to purchased, rented, third-party, co-reg, publicly available data, or partner lists of any kind.

  • Send or forward personal mail.

  • Send content created in Beacons.ai through another service.

  • Host images on our servers for any purpose other than for your use.

  • Host content on our servers for any purpose other than for your use.

  • Send bulk emails, meaning emails directed to a number of individuals with the same content, through transactional features.

  • Send bulk emails, meaning commercial or marketing emails directed to a number of individuals with the same content, through personal messaging features.

  • Sell or offer to sell any counterfeit products or products that infringe the intellectual property rights of others, including trademark, copyright, design, or patent rights.

Best Practices

As a marketing platform with millions of customers all over the world, we feel it’s our responsibility to be extra vigilant in preventing abuse of our services to protect both our customers and their contacts. It’s also in our best interest to keep the platform clean because our reputation and deliverability depend on it. For that reason, we provide, and may update from time to time, articles outlining best practices in our knowledge base. For example, we offer guidelines about audience permission and best practices. You may only use Beacons.ai in accordance with these best practices, and we may suspend or terminate your account if you violate them.

Reporting Violations

If you need to report abuse of our platform, please email [email protected]. We take all reports of abuse seriously and will investigate thoroughly. Alternatively, if you believe content that belongs to you is being used through our platform without your permission or Beacons.ai users are selling counterfeit or infringing products, please email [email protected]

Enforcement

In order to support our efforts to provide a safe and positive platform, Beacons.ai uses a combination of automated and human detection review processes to ensure that our users are complying with our Standard Terms and Conditions and this Acceptable Use Policy. We review account behavior and content that our users create, send, and publish on Beacons.ai, including campaigns and websites. This includes the use of automated, dynamic vetting and scoring analysis tools to identify and take action, as well as human review to supplement our automated abuse prevention. This gives our approach an effective combination of quality and efficiency.

When issues do arise, we take swift and appropriate action to address them. If we receive an abuse complaint, we investigate immediately and will suspend the account if the campaign or user account looks suspicious in any way. If our moderators decide to remove content, or suspend or terminate the user’s account, we will notify the user and explain how to contact us. Our moderators will thoughtfully consider any explanations and supplemental information provided by the users when deciding whether to take action or reinstate access.


If you have any other questions, please contact our creator support team
by emailing [email protected]!

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